1. What will you do with my contact information that I have entered at the time of purchase?
We keep all the contact information of the customers like their preference for bouquets and delivery date entered at the Delivery Information Form during purchase in our secured merchant server database. We also keep all the printouts safely for record purpose.
2. When will you need my contact information?
Customer's contact information is needed for the following purposes:
a. Market Analysis
Information like customer's preference for flowers/gifts, country of the senders and the recipients are used to find out markets that need our services. The information and the result of analysis are exclusively required for internal use and are kept in secret.
b. Channel for Communicating Purchase and Delivery Status
Sender's email is required as a channel for communicating purchase status (e.g. proof of purchase by forwarding the receipt to the customer) and delivery status (e.g. update customer if the order has been fulfilled).
c. Products and Services Update
Sender and recipient's email addresses are also necessary for forwarding new products and services updates.
d. Festival and Other Promotions:
Sender and recipient's email addresses are needed for Festival and Other Promotions.
3. Do you collect and store my credit card information?
No. We do not collect and store your credit card information. We do not get any idea of Credit Card number. At the time of purchase you will enter your credit card information directly into the form posted by the credit card payment gateway. As a result, all your credit card information will be collected and secured by the credit card payment gateway directly in the safest way.